US Auto Sales

The company has shut down why is another company trying to get payment but not honoring repair contracts from USA auto sales?

I purchased this vehicle almost 2 years ago and been having issues since I purchased. I needed a newer vehicle for the new addition to ma family and since I was a few years into the loan without a warranty I went back to trade in for larger vehicle to accommodate my family n with a warranty for an addition $3900 ($100 more than vehicle with no warranty) just to call n hear we dont honor these contracts anymore from company whose name it was in.

Called USAA n some other company answered informing me it want be honored when I asked why they told me they only do payments. What am I to do with needed repairs I was told to pay out of pocket. That was not the purchase agreement I signed on. Why do Westlake keep contacting me requesting payment but they are not honoring the contract so why am I expected to honor a contract with company thats gone out of business n My credit report listed vehicle paid.

Westlake want honor contracted warranty for vehicles repairs but want me to honor the same payment for contract. Thats not right n I was never late.

They are threatening to put vehicles balance on credit report- well I dont have a contract with them I had one with USA auto who is out of business. I need help/justice.

I am making payments on a 2016 Chevrolet Trax from US Autos, but they closed down, and Westlake Portfolio took over and my vehicle has not been able to start after we just bought a new battery and had the spark plugs changed. I have taken it to three different repair shops and nobody said they could figure out what was wrong with it, and it may be something electrical due to the Passtime device they had on the vehicle which Westlake said was disabled after they took over, but nobody is trying to honor myold warranty.

Now I am stuck with paying out of pocket. I emailed US Autos Complaint department and also wrote on Facebook about this because there is a customer and employee group chat on there.

Oh, I am so livid with this company after having my 2016 Chrysler 200 for a month and two weeks had to replace a transmission and I did not want to return the car. Just offered to give me a discount on getting the transmission put in and now the car is raggedy transmission is failing once again and whenever they switch over companies, my credit score drop from a 630 to a 492. I am so angry I wish I wouldve went a different route because now Im trying to trade it in my credit score is affecting my trade process with 193,000 something miles etc they were very misleading I in a bad situation

Yes I'm sending this email because of the lack of professional. No one from US Auto sales had gotten in contact with me or still have not got in contact with me because of the situation with the business going out or being closed and then mapco calls me to introduce themselves to me and allow me to know what's going on now Westlake it's still taking money out of my account which they are no longer supposed to be messing with my account so I'm trying to figure out why US Auto has not said anything about this to their attention when they're still taking money out of people's account when they're not authorized to do that as of starting last week