US Auto Sales
US Auto Sales Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
US Auto Sales has a 1.5 star rating from 173 reviews and 21% would likely recommend. Consumers are mostly dissatisfied; reviews cite high price levels, requests for solutions, and an overwhelmingly unfavorable rating distribution.
Key Takeaways for Future Customers
- Read US Auto Sales reviews and test drive thoroughly before buying.
- Confirm complete paperwork and title transfer.
- Verify warranty terms and how payments or repossession are handled.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreliable cars and lemons.
- Warranties not honored and difficulty getting repairs or refunds.
- Poor customer service, unreachable support, payment processing and credit report issues.
Positive Feedback
Occasional praise for individual staff and a few resolved cases; limited positive experiences noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
US Auto Sales has a 1.5 star rating from 173 reviews and 21% would likely recommend. Consumers are mostly dissatisfied; reviews cite high price levels, requests for solutions, and an overwhelmingly unfavorable rating distribution.
Key Takeaways for Future Customers
- Read US Auto Sales reviews and test drive thoroughly before buying.
- Confirm complete paperwork and title transfer.
- Verify warranty terms and how payments or repossession are handled.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreliable cars and lemons.
- Warranties not honored and difficulty getting repairs or refunds.
- Poor customer service, unreachable support, payment processing and credit report issues.
Positive Feedback
Occasional praise for individual staff and a few resolved cases; limited positive experiences noted.
Media from reviews
Baltimore, Maryland
Cant fix stupid
- - Most buyers lack knowledge.
- - Average buyers cannot afford 3k-6k repair bill.
- - An extended service contract is advised due to high costs.
Its been a very good experience, Most people who by a car have no clue what to buy or look for, The avg consumer has a reading level of a 6th grader and that's being kind, When you have over 5k moving parts you better buy an extended service contract . the avg consumer does not have the money to LAY OUT FOR A 3K TO 6K repair bill. Then there is the service, the avg customer doesn't even know how or when to change oil and filters, Simple example transmission, minimum of 3k just for a used transmission, Warranty can cost as much as 3600 for a top of the line service contract on most cars, exceptions are High Line cars and German cars, The avg consumer can not afford these types of cars, yet they still buy them and complain, Timing belts are key reason why engine fails, typical Timing bely and water pump last 100k to 130 k, recommended 80k to 100k intervals replacement, That's alone is 2k plus, if you can not afford typical service do your home work and look up car issues with make and model your buying, Stick to something that has a good service record,
User's recommendation: Yes absolutely
I Need The Number For The Lawsuit Payout
I Am A Victim of The Lawsuit Payout and I Need The Phone Number To Speak To A Representative or Can Someone Email Me At shacoyawade@***.com
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Verified ReviewerLemon
- - Car had mechanical issues with warning lights; issues appeared after purchase (oil leak, wiring); no bill of sale; car broke down and was stolen.
Car had major mechanic issues I repeatedly contacted the dealer about these issues that I noticed next day after purchasing vehicle serval warning lights and a oil leak and electrical wiring problems Wasnt even giving bill of sale or proof of purchase for vehicle to purchase tag car broke down on side of rode and was stolen
User's recommendation: Test drive car good before buying go on interstate don't ignore any warning lights being mechanic with code reader
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
Car company shut down
- - USA Auto Sales shut down; warranty contracts not honored.
- - I paid $3,900 for a warranty now not honored; Westlake demands payment.
The company has shut down why is another company trying to get payment but not honoring repair contracts from USA auto sales?
I purchased this vehicle almost 2 years ago and been having issues since I purchased. I needed a newer vehicle for the new addition to ma family and since I was a few years into the loan without a warranty I went back to trade in for larger vehicle to accommodate my family n with a warranty for an addition $3900 ($100 more than vehicle with no warranty) just to call n hear we dont honor these contracts anymore from company whose name it was in.
Called USAA n some other company answered informing me it want be honored when I asked why they told me they only do payments. What am I to do with needed repairs I was told to pay out of pocket. That was not the purchase agreement I signed on. Why do Westlake keep contacting me requesting payment but they are not honoring the contract so why am I expected to honor a contract with company thats gone out of business n My credit report listed vehicle paid.
Westlake want honor contracted warranty for vehicles repairs but want me to honor the same payment for contract. Thats not right n I was never late.
They are threatening to put vehicles balance on credit report- well I dont have a contract with them I had one with USA auto who is out of business. I need help/justice.
- Were convenient
Preferred solution: Full refund
User's recommendation: Never purchase from either company they not fair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaper work isn't complete and I can't renew my registration
I couldn't get my car insurance renewed because US auto hadn't finished the paperwork before they went bankrupt
Im having problems registering my 2012 jeep compas i purchased from US auto my current registration ends October 8th
Preferred solution: Complete the paper work so I can register my car
User's recommendation: Don't buy s car from us auto
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
- - Westlake Portfolio took over after US Autos closed.
- - Car won't start despite new battery and spark plugs.
- - Old warranty not honored; paying out of pocket.
I am making payments on a 2016 Chevrolet Trax from US Autos, but they closed down, and Westlake Portfolio took over and my vehicle has not been able to start after we just bought a new battery and had the spark plugs changed. I have taken it to three different repair shops and nobody said they could figure out what was wrong with it, and it may be something electrical due to the Passtime device they had on the vehicle which Westlake said was disabled after they took over, but nobody is trying to honor myold warranty.
Now I am stuck with paying out of pocket. I emailed US Autos Complaint department and also wrote on Facebook about this because there is a customer and employee group chat on there.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA trash *** vehicle,over paying,and credit score is effected badly
- - 2016 Chrysler 200; transmission replaced after a month and now failing.
- - Car has about 193k miles.
- - Credit score fell 630 to 492 after switching.
Oh, I am so livid with this company after having my 2016 Chrysler 200 for a month and two weeks had to replace a transmission and I did not want to return the car. Just offered to give me a discount on getting the transmission put in and now the car is raggedy transmission is failing once again and whenever they switch over companies, my credit score drop from a 630 to a 492. I am so angry I wish I wouldve went a different route because now Im trying to trade it in my credit score is affecting my trade process 
with 193,000 something miles etc they were very misleading I in a bad situation
Preferred solution: Full refund
User's recommendation: Don’t ever purchase anything frm them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy car
I really want your company to come get this car. I don't want it.
I have been trying to give it back since February. I parked it and y'all need to come get it.
Preferred solution: 2014 Hyundai Alantra 4 door. Please come get this car. I don't want it anymore.
Doylestown, Pennsylvania
Find out about Gap Insurance
My daughter had a car accident and It totaled tow truck took it, and i need to make a claim on the Gap Insurance
My warrantee was canceled at was told I will get reimbursed through a letter
- - Purchased a three-year warranty that was canceled after US Auto transferred to Westlake.
- - I received a letter saying I won't get money back.
Paid full price for a warranty and found out it had been cancelled for a whole year in still waiting to get refunded
I purchase or three years
I purchased a warranty for three years and it canceled when US auto transfer to Westlake and I received a letter in the mail saying that I wont get a certain amount of money back and I havent heard anything else
San Antonio, Texas
My car was towed.
I have been having a issue with trying to see where the proper place to pay the amount monthly. Thanks.
Riverdale, Georgia
Westlake pofolio is still taking money from my account
- - US Auto Sales has not contacted me.
- - Mapco called; Westlake is withdrawing funds without authorization.
Yes I'm sending this email because of the lack of professional. No one from US Auto sales had gotten in contact with me or still have not got in contact with me because of the situation with the business going out or being closed and then mapco calls me to introduce themselves to me and allow me to know what's going on now Westlake it's still taking money out of my account which they are no longer supposed to be messing with my account so I'm trying to figure out why US Auto has not said anything about this to their attention when they're still taking money out of people's account when they're not authorized to do that as of starting last week
User's recommendation: Look deeply into auto sales companies now before I put my all into it first
I am going through the same thing and I was saying the same thing!! The feds pick up the case now so we will be ok. Good luck to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gainesville, Georgia
Payments
- - Cannot find account number to set up the new app.
- - They switched payment recipients without warning.
- - Missed payments can lock the vehicle the next day.
Can't find my account number so that I can set up my new app. Didn't tell there customers that they were going to change people that we have to make the payments to.
The new company doesn't like to work with the customer.
They don't even give you any lead way don't miss a payment or you want be able to drive your vehicle they will lock it down the next day after your payment is due. Even if you call them.
- Great cars
- Poor customer service when you call them
Preferred solution: Apology
I am going through the same thing and I was saying the same thing!! The feds pick up the case now so we will be ok. They can’t lock your car down anymore that’s illegal
Needed areciept that i returned my car on 3/23/2023
dont have answer at all for many calls i did and its always the same when you call them either you will on hold fir the longest or no answer even they were still in business its the same
Preferred solution: a reciept that i returned my voluntary
Jacksonville, Florida
Reposession
Repossession with out information on how to contact and get vehicle back in the middle on the night.
Preferred solution: Just the car back and pay what I need
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Verified Reviewer |
Lawrenceville, Georgia
USAUTOSALES SUCK BIG TIME!
Overpriced and 10+ year old cars for people with less than good credit score, taken advantage of just because. Karma is real! I think all the buy here pay here dealerships need to suffer a great loss, customers should be laughing their *** off knowing that you too have gone into debt I bought a 2012 chrysler 300 and have to pay a ridiculous monthly amount I pray you never recover just like many people who have to deal with your *** and I'm hoping that each and every employee you had suffer too.
Preferred solution: Price reduction
User's recommendation: Run from USAUTO
So my question is do I still have to pay my carnote. Like where does the money go ? If all locations are closed
Replying to
About
US Auto Sales is an automobile company that specializes in distributing vehicles. The company sells only used vehicles and is headquartered in Lawrenceville, GA. US Auto Sales has 17 locations in Georgia and South Carolina and operates in the Eastern part of the U.S. All vehicles that the company sells undergo 125 point of inspection and meet manufacturers’ maintenance standards. The company sells cars under such brands as Acura, Audi, BMW, Ford, Chevrolet and many more. Various special offers are also provided in US Auto Sales’ dealerships: seasonal discounts, sweepstakes and many more.
US Auto Sales is ranked 651 out of 3212 in Dealers category
USA
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I am going through the same thing and I was saying the same thing!! The feds pick up the case now so we will be ok. Good luck to you